Shipping Policy
Order Processing Times
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Methods and Carriers
We partner with major carriers including FedEx, UPS, and DHL to ensure your artwork arrives safely. For domestic orders, we typically use ground or priority services. International orders are handled by specialized art couriers or global premium carriers.
Estimated Delivery Timeframes
- Domestic Shipping: 3-7 business days
- International Shipping: 10-21 business days
- Expedited Shipping: 1-3 business days (where available)
Shipping Fees
Shipping charges for your order will be calculated and displayed at checkout. Domestic shipping is free for orders over $5,000. International shipping fees vary based on destination and dimensions of the artwork.
Order Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Failed Delivery & Returned Packages
If a package is returned to us due to an incorrect address provided by the customer or failed delivery attempts, the customer will be responsible for additional shipping costs to resend the item.
Lost or Damaged Items
ARM Holdings is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
- Take photos of the damaged packaging and the artwork.
- Contact our support team within 48 hours at info@armholdings.online.